Help & Guides

Aucly Help & Guides

Task-based guides to help organisers run polished charity auctions and bidders take part with confidence.

Organiser guides Bidder guides

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Guides are grouped around practical tasks such as launching auctions, placing bids, and paying for winning items.

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Organiser guides

Plan, build, launch, promote, and close out your auction.

Overview Plan, build, launch, promote, and close out charity auctions on Aucly. Getting started Understand the organiser workflow from setup through auction close-out. Create auctions Create a draft auction, update auction details, and reuse previous auction structures. Manage items Add lots, set pricing rules, manage images, and prepare items for bidding. Schedule and launch Choose auction dates, confirm hosting, and understand what changes after launch. Promote Share auction links, use your auction hub, and prepare promotion materials. Collect payments Manage winners, payment statuses, reminders, alternates, delivery, and exports. Stripe payments Connect Stripe and manage card payment links for winning bidders. Email templates Understand automatic emails and customise organiser-controlled message templates. Organisation settings Maintain organisation name, currency, auction hub path, and public auction preferences.

Bidder guides

Find auctions, place bids, track results, and pay for items.

Overview Create an account, place bids, track results, and pay for winning items. Create account Register, sign in, verify your email, and return to auctions from a shared link. Place a bid Find an auction, understand bid amounts, and place binding bids on items. Proxy bidding Set a maximum bid and understand how automatic bidding works. My bids Review your bid status, winning items, and auction results. Paying for items Follow organiser instructions, use payment links, and arrange collection or delivery.