Help & Guides
Aucly Help & Guides
Task-based guides to help organisers run polished charity auctions and bidders take part with confidence.
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Guides are grouped around practical tasks such as launching auctions, placing bids, and paying for winning items.
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Organiser guides
Plan, build, launch, promote, and close out your auction.
Overview
Plan, build, launch, promote, and close out charity auctions on Aucly.
Getting started
Understand the organiser workflow from setup through auction close-out.
Create auctions
Create a draft auction, update auction details, and reuse previous auction structures.
Manage items
Add lots, set pricing rules, manage images, and prepare items for bidding.
Schedule and launch
Choose auction dates, confirm hosting, and understand what changes after launch.
Promote
Share auction links, use your auction hub, and prepare promotion materials.
Collect payments
Manage winners, payment statuses, reminders, alternates, delivery, and exports.
Stripe payments
Connect Stripe and manage card payment links for winning bidders.
Email templates
Understand automatic emails and customise organiser-controlled message templates.
Organisation settings
Maintain organisation name, currency, auction hub path, and public auction preferences.
Bidder guides
Find auctions, place bids, track results, and pay for items.
Overview
Create an account, place bids, track results, and pay for winning items.
Create account
Register, sign in, verify your email, and return to auctions from a shared link.
Place a bid
Find an auction, understand bid amounts, and place binding bids on items.
Proxy bidding
Set a maximum bid and understand how automatic bidding works.
My bids
Review your bid status, winning items, and auction results.
Paying for items
Follow organiser instructions, use payment links, and arrange collection or delivery.