Help & Guides

Aucly Help & Guides

See how to build and schedule an auction, bid on items, and handle payments after bidding ends.

Organiser guides Bidder guides

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Guides are grouped around practical tasks such as launching auctions, placing bids, and paying for winning items.

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Organiser guides

Create and schedule an auction, share its link, and manage winners and payments.

Overview Understand the main stages of an Aucly auction and where to manage each one. Getting started See what happens from creating a draft auction to collecting payments from winners. Create auctions Create a draft auction, update auction details, and reuse previous auction structures. Manage items Add lots, set bidding amounts, manage images, and keep prize administration private. Reserve pricing Set a hidden minimum sale price and understand valid amounts and auction outcomes. Schedule and launch Choose auction dates, confirm hosting, and understand what changes after launch. Promote Share auction links, use your Auction Hub, and prepare promotion materials. Event Display Prepare a shared-screen view of your auction and help attendees join from their phones. Collect Payments Manage winners, payment statuses, reminders, alternates, delivery, and exports. Stripe payments Connect Stripe and manage card payment links for winning bidders. Email templates Understand automatic emails and customise organiser-controlled message templates. Organisation settings Manage organisation details, Auction Hub settings, bidder communications, payment instructions and referrals. AI descriptions Draft auction, item, and Auction Hub profile text from organiser notes.

Bidder guides

Find auctions, place bids, track results, and pay for items.

Overview Create an account, place bids, track results, and pay for winning items. Create account Register, sign in, complete email verification when needed, and return to auctions from a shared link. Place a bid Find an auction, understand bid amounts, and place binding bids on items. Proxy bidding Set a maximum bid and understand how automatic bidding works. My bids Review your bid status, winning items, and auction results. Paying for items Follow organiser instructions, use payment links, and arrange collection or delivery.