Emails you can customise
Open Email templates from Organisation settings. The six editable emails are two auction notifications and four payment-collection templates:
- Outbid notification
- Auction ending-soon reminder
- Payment request
- Payment received thank-you
- Payment request (multiple items)
- Payment received thank-you (multiple items)
Launch announcements and general reminder emails are not editable templates. Account-security and service emails are not edited here either.
Choose a template to edit its subject and message. Its preview uses representative data; it is not a message queued for a real bidder.
Placeholders belong to a specific template
Choose an email in Organisation settings, then use the placeholders shown beside that email. The available placeholders change with the email's purpose, so each one has information Aucly can provide when that message is sent.
Payment-request and payment-received emails have separate versions for one item and several items. Use only the placeholders listed for the selected template. The multi-item versions can provide item titles, an item count and the total; auction notifications provide the activity relevant to that message.
Check any warning beneath the subject or message before saving. An unavailable placeholder is removed when Aucly sends the email, so replace it with one from that template's list. Review the preview and keep wording useful when a bidder has only winning items, only outbid items or both.
Templates used from Collect Payments
The Email template list in Collect Payments offers templates suitable for that single-item or grouped-winner action. You can edit the subject and message for one send without changing the saved template.
External payment requests should include the payment instructions placeholder. If instructions are missing, Collect Payments shows Add payment instructions and prevents the request. Prize-details emails can include selected private fulfilment details and attachments.
