Set the organisation details
Open Organisation settings and use the Organisation tab for details shared across your auctions:
- Organisation Name is shown publicly on auction pages and in bidder emails.
- Auction currency sets GBP, USD or EUR for every auction. It is not selected on an individual auction.
- Auction Hub URL is the stable path to your organisation's auctions.
Choose the currency before adding prices. Choose a short, recognisable Auction Hub URL before sharing it; if you change the path later, earlier links and QR codes stop working.
Set your bidder reply email address
Open Organisation settings, then choose Bidder Email Notifications. Add an address that you monitor for bidder questions. It can be the same email address you use to sign in to Aucly or a different shared inbox for your organisation.
Aucly sends auction emails from its own address. Your verified bidder reply email address is used only when a bidder selects Reply, so questions about items, payments, collection or delivery reach your team. It is used for bidder email such as bid summaries, outbid alerts, auction-ending reminders and post-sale follow-ups.
Enter the address and select Send verification email. Open the link in that inbox to verify it. You need a verified bidder reply email address before you can schedule an auction.
If the message does not arrive, check the address and junk folder, then request another verification email. A previously verified address remains in use while its replacement is pending.
External payment instructions
On the Organisation tab, add External payment instructions before sending payment requests for bank transfer, cash or another method outside Aucly. Include the account or secure payment link, any reference the winner must use, and enough context to recognise the request. Do not include card numbers, passwords or login credentials.
These instructions are organisation-wide and appear in applicable emails through the payment instructions placeholder. Stripe card-payment links are generated separately and do not use this field.
Manage referrals and the Auction Hub profile
If Referrals is available, select Copy and ask the invited organisation to begin with that link. The tab shows the current rewards. At the current £10 rate, its first eligible paid auction receives £10 off and your organisation receives a £10 voucher; free-tier auctions do not trigger rewards.
Profile text and the banner image are not Organisation settings. Open your own Auction Hub and select Edit in its profile panel, then update Profile description or Banner image and choose Save changes.
Use the Auction Hub URL when supporters should see several auctions. Each auction's Display on Auction Hub action controls whether it appears there; hiding an auction from the Auction Hub does not disable its direct link.
